How we optimized executive team performance
Challenge
A global software company was experiencing challenges within its executive team, including misalignment, unclear decision-making authority, and difficulty executing a cohesive vision. These issues led to inconsistent priorities and stalled progress on key initiatives.
To address this, the company needed a clear assessment of current team dynamics and expert guidance to drive lasting behavioral change, improve alignment, and strengthen overall team effectiveness.
Solution
RHR partnered with the company through our Team Effectiveness program by engaging the executive team over multiple years to address and improve critical areas impacting performance:
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Organizational context: RHR consultants conducted a thorough analysis of the organization’s broader environment and the team’s unique context to pinpoint factors affecting performance.
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Discovery insights: RHR used a custom Team Pulse Survey to gather insights on key commitments and focus areas identified in individual interviews, which highlighted themes such as team alignment, inclusivity, and communication.
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Accelerator offsites: RHR facilitated multiple tailored, in-person offsites centered around the team’s specific commitments, which provided a structured setting for fostering new behaviors and measurable improvements.
The team maintained an action plan to ensure accountability, implement changes, and track progress throughout the program.
Results
Periodic team pulse checks showed meaningful gains in team dynamics and business operations:
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34% increase in disciplined approaches to running the business.
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27% improvement in ensuring the right stakeholders were present in meetings.
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18% improvement in purposeful communication with the organization.
Additionally, 100% of team members reported RHR provided exceptional service and took a holistic approach in supporting the team’s development.
RHR’s team engagement with this client led to sustained higher performance through their functioning as a team.
