Leadership Development for International Expansion
The U.S. parent decided to keep the Canadian management team in place and hoped it could grow both chains simultaneously. RHR developed The Winning Formula profile to define successful leadership for the new challenges, then assessed and created an ongoing development plan for each of the 20 Canadian executives based on three-hour personal interviews and 360° feedback. These development plans were supported with monthly coaching sessions with RHR consultants, periodic reviews with superiors, and annual 360° evaluations.
RHR implemented its proprietary Change Scorecard to export Best Buy’s successful standard operating platform (SOP) to the Canadian operation and worked with leaders on a monthly basis to solve problems and resolve cultural roadblocks.